Professional Natural hair products

100% French manufacturing

Professional Natural hair products

100% French manufacturing

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Payment, Delivery & Loyalty Program

Please find more information in our terms & conditions.

Payment

Payment methods:
- Credit/debt card (Carte Bleue, Visa and Master Card), with the CyberPlus secure payment system (online payment tool provided by Banque Populaire)
- Bank or postal cheque* (drawn to Laboratoire Ariland and mailed to LABORATOIRE ARILAND / K POUR KARITE – Z.I. DU DOLMEN – F42380 LURIECQ, FRANCE. Don’t forget to indicate your order number).
- PayPal (redirection to the Paypal website, Paypal’s terms & conditions apply).

*Laboratoire Ariland will send the products at the earliest 5 working days after cashing the corresponding cheque, provided the cheque is accepted. You can cancel your order before sending the cheque simply by emailing the LABORATOIRE ARILAND customer service. Indicate that you ordered from K pour Karité and your order number.

Delivery

Delivery methods:
- (So) Colissimo: home delivery, no signature. If you’re not present, the buyer or recipient will get a notice from the postman that will allow them to collect the package from the closest Post Office within 15 days..
- Lettre Max*: 2cm-thick pre-postmarked envelope, processed as regular mail. Tracked. Home delivery, no signature..
*Only available for products under 2cm-thick (K pour Karité mascara only).

It’s the buyer’s responsibility to verify, in the presence of the Post Office employee or the postman, the package’s integrity and content.


Loyalty program

You can save money on your K pour Karité orders by signing up for our loyalty program..

Our offer: 1€ for every 20€ spent.
All you need to do is create an account before you order.

How do I win points?
- By buying products
You get twice as many points as what you spent, ie. 1€ spent = 2 points.
- By creating an account
K pour Karité offers you 10 free points when you sign up.
- By recommending your friends
When they order, you both get 10 points.

Your loyalty points are available straight away (no delay) and you can use them on your next order.
You can’t collect more than 500 points by order, ie. a 25€ discount.

How can I use my points?
The K pour Karité loyalty points give you discounts (1€ off for 40 points, ie. 20€ spent including taxes) that you can use on your next order.
No minimum purchase required.
The discount cannot exceed the total price of your order.

How long are my points usable for?
The K pour Karité loyalty points expire after one year.

Returns, refunds and cancellations

You can change your mind...
If you want to exchange a product, get in touch with us through our  contact form. If the package is ready or has already been shipped, the customer service will guide you through the return process.
Laboratoire Ariland will not accept packages sent to us freight collect. After the product has been checked by our quality service, we will go through with the exchange or refund.

Your package is damaged, a product is missing or you didn’t receive the right product
When you receive the package, you have 30 days to file a complaint. If you wish to do so, get in touch with our customer service.They will send you a prepaid return label if the mistake is on our part. In this case, K pour Karité pays for your return.

Withdrawal
In accordance with article L. 121-20 of the Consumer Code, the buyer has 14 days from reception to return the products at their own expenses in order to be refunded. The products must be returned to Laboratoire Ariland at the buyer’s expenses. All the risks linked with the return are also at the buyer’s expenses. If all the aforementioned conditions are fulfilled, Laboratoire Ariland will exchange or refund the product within 30 days. More information on Terms & Conditions.